Category: Customer Service

Barry Judge from Best Buy

Barry Judge Have you ever wondered how the fortune 500 use direct response marketing? This week's interview is with the Chief Marketing Officer of Best Buy, Barry Judge (Fortune 500 rank: 72). Barry has a $500M annual advertising spend at his disposal. Most of their marketing online is direct response driven. But one of the really interesting things from the call was learning how they track and analyze everything within each store to find out what performs best - and everything is tracked back to overall demographics via your rewards card. Its working, since Best Buy is bringing in $35 billion annual revenue.
Related category: Branding / Customer Service / Management
 
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